Total quality management, the term is also known as integrated quality management, and refers to the mechanism involved in detecting errors and reducing them or treating them during the manufacturing process. Production is about the general quality of the service or product in its final form.
Management consultant William Deming was the first to introduce the concept of total quality management, as his work had a significant impact on the Japanese manufacturing sector. The concept of total quality management shares many details with the concept of developing the Six Sigma Improvement Process theory, but it is not completely equivalent to it. The second is to minimize the apparent defects.
The standards included in the TQM curriculum reflect the company’s internal priorities and any other applicable standards. Total Quality Management is a systematic approach to the organizational management of a company. The main objective of the process is to improve the quality of outputs, including goods and services, through continuous improvement of internal practices.
The main objective of total quality management
The main objective of total quality management is to supervise all activities and tasks necessary to maintain the required level of excellence within the company.
Principles of total quality management
Many concepts have been developed on the mechanism of total quality management, as each concept has its own principles, but they all share some basic elements. These include good leadership, job training, focus on quality, customer first, and continuous debugging and improvement.
Sectors that use total quality management
Although the TQM mechanism has its origins in the manufacturing sector, the principles and applicable standards can be applied within a variety of sectors, as this mechanism provides a coherent and coherent vision of systemic change that is based on the principles of long-term change. For this reason, we find that total quality management is used in many sectors such as the finance and exchange sector, the medical sector, and others.
Total quality management methods can also be applied within all departments that make up the same company, such as the marketing, management, production and training departments, as they ensure that all employees work towards achieving the desired goals, and improve the quality of work in each field.
An example of total quality management
Toyota’s implementation of the Kanban System is perhaps the most famous practical example of TQM. A single kanban is a physical signal that creates a reaction that results in a specific action or action. Toyota used this idea to efficiently organize inventory processes.
To make the assembly mechanism more efficient, Toyota decided to keep enough stock to meet customers’ orders upon receipt. That’s why the company assigned a card to each part of the assembly line, so that each card had a unique inventory number associated with it.
Before any part is fitted to the vehicle, the tag is removed and passed on to the next part of the supply chain. This way the company stocks enough stock without having to overstock. Effective quality management improves the quality of cars that can be produced at affordable prices.
Read also: What do you need to know about total quality management
